Product packaging was opened before return.

The refund was requested beyond 30 calendar days following the day of delivery.

If more than 15 business days have passed since your return was approved, please contact us right away. Please be aware that it can take time to receive your refund due to your bank or credit card company. They are applied to the same credit or debit card used.

All refunds are applied to the same form of payment that was used in the original transaction. These fees/rates vary (between 2.9% - 5.9% of original purchase amount) depending on which payment method was used and are taken from the total price paid after shipping, taxes, or any other additional fees at the time of your original purchase. *If your return is approved, you will automatically be refunded with 10 business days, minus any credit card payment processing fees SPRY SZN LLC incurred at the time of the original purchase. Your return will be inspected prior to refund. Return processing times vary based on the product and brand. **If your return is because of an error of ours, you will not be responsible for return shipping.ģ. If you do not insure the item, you incur the risk of a lost shipment or any other shipping issues. Return shipping should be insured and is non-refundable. We always recommend making sure you receive tracking information for your return. **NOTE - We do not pay for return shipping, and we are not responsible for lost packages by the carrier used.

There may be other requirements for your return that will vary based on product and brand. It also must be included with your return/in the package. Once you have received that form, it must be filled out and sent back. A member from our team will respond with a Return Authorization Form within 24-72 hours. To initiate a return, please email us with the order information. CubicFun - Only eligible to be returned within 14 days.Ģ.Robotime - Only eligible to be returned within 14 days.*NOTE - We do have exceptions to what products can be returned and which items will incur restocking or restoring fees. See the list of non-returnable items and the list of brands with restocking fees and the criteria for those fees further below. See below for a list of scenarios in which a refund will not be provided. An unaltered receipt or proof of purchase is also required for returns. This includes all cords, accessories, documentation, etc. This means new, unopened, unused, not assembled, and items in their original packaging, ready for resale, within 30 days of delivery for a refund. To be eligible for a return, your item must be in the same condition you received it.

Please review the steps to this process below.ġ. If you decide you no longer want the item, we offer 30-day hassle-free returns (*EXCEPTIONS APPLY*). Children tend to put toys in their mouths.We care about your experience, and we want you to be happy with your purchase. You can also treat it with all-natural beeswax, which nourishes, renews and protects the surface of the wood.ĭo not use wood polish on children's wooden toys, as it is toxic. After cleaning, rub a little olive oil into the wood with a soft cloth. Natural wooden toys need to be moisturized regularly, just like your other wooden household items. If you are still unable to remove the stain, you may want to try light sanding with fine sandpaper (for unpainted toys only). Then, for a little 'bleaching,' place them in the sun. Scrub with a sponge to remove the stains. If some of your blocks have stains, try using a stronger vinegar solution (1 part vinegar to 1 part water). Preservation of your heirloom wooden toys In no time at all, you will have those little hands back with their favorite toys. However, strong sunlight or prolonged exposure can cause color to fade and crack. It speeds up the drying process and the sun is a natural way to kill more germs. Wooden toys should never be sterilized with water or steam.ĭrying in the sun is great. Bacteria are also more likely to grow if the toy doesn't dry completely. Too much moisture can cause changes, warping and damage to the grain, making it more likely to break. You never want to submerge wood in water, especially for long periods of time. Simply dampen the cloth, wipe the wood, and dry immediately. Be careful not to soak the cloth in water. For easy application, put the solution in a spray bottle.Ī damp cloth is perfect for wiping off dust and dirt for daily maintenance. Or you can use a natural disinfectant solution of white vinegar and water (1 part vinegar to 2 parts water). You can use warm water mixed with environmentally friendly dish soap (1 part of soap to 4 parts of water). That makes bleach and harsh chemicals unnecessary.

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